I might stay again as it’s great value, but will be super vigilant to avoid the same situation again. ZED451 delivers a personal culinary experience through a perfect blend of fire-grilled fare, hand-carved rotisserie, and harvest tables. It was an unfortunate ending to a pretty good stay. 'Grab a specialty cocktail (such as the tequila negroni) and a wooden bench next to the. It’s a cool, easy going hotel, however the basics of customer service need to be nailed. THE ZED 451 ROOFTOP The Zed 451 Rooftop was hot, making it the hot new Chicago rooftop lounge This rustic haven dawned a plethora of fashionable urbanites, and the atmosphere created a cool, even vibe. See 386 photos and 107 tips from 7752 visitors to ZED451. Email correspondence was very informal and inappropriate for the situation. We needed to catch our transfer to the airport so communication was a little muddled and it was resolved by email after we’d left but we did not receive any apology for their mishap. This is a pretty basic detail that I imagined would be clear to the hotel, but it seemed disorganised. Luckily my husband was vigilant and realised, but it culminated in the staff retaining the amount authorised on check-in, while they investigated whether we had indeed paid for our room, despite me showing the staff a printed confirmation of our reservation which stated it had been paid. I’m not sure if it is a new hotel or new staff, but we had issues on check-out, as they tried to charge us again for a pre-paid room. The room was quiet, but on the second night we were woken at 3am by the loud sound of floorboards creaking and water pipes from the room above, who must have just arrived/ got back. We stayed in a bachelor pad, which we found to be spacious enough, and clean. The location is great and the hotel itself is fun, with lots of activities on offer. We stayed for two nights while visiting family.
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